Cancellation Policy

Due to the way we work with the same families at regularly scheduled appointments, it is difficult for us to fill sessions if they are cancelled, especially at the last minute.

Cancellations made within 48 hrs prior to your session will attract a 50% cancellation fee.

Cancellations made within 24 hrs prior to your session will attract a 100% cancellation fee.

Assessment and Therapy (Occupational Therapy and Physiotherapy) –  $193.99/hr

Depending on you or your child’s needs, an assessment can take several sessions and may require specific assessment tools.  Assessment is charged at an hourly rate at 15 min intervals and tools will be charged at cost.  This will be discussed in your intake appointment or prior to assessments.

Therapy sessions

60 min session – 45 min therapy + 15 min record keeping, parent discussion, and planning

This fee applies to in-clinic or telehealth sessions.

Reports and Letters  –  $193.99/hr

These are charged in 15 min intervals.  Please note, some reports can take several hours.  This is billed separately from your assessment.

Please allow 3 weeks’ notice for reports.  It is your responsibility to inform us when you require an NDIS report for your review. 

Non-Contact Support  –  $193.99/hr

These include tasks such as clinical phone calls, assessment/report analysis, referral writing, letters, team meetings, case conferences, home programs, or communication with other professionals.

This is charged in 15 min intervals.  You will be consulted by your therapist before undertaking these tasks.

Travel

Providing therapy support outside of the clinic (includes therapy at school/daycare centres, school observations, stakeholder’s meetings, etc.) travel costs will be billed as per hourly rate and will be discussed individually prior to service.